Patient and Family Experience Outline

Initial Contact

• Referral: Patients referred by providers or contact Karemore directly.
• Information Gathering: Initial details about the patient’s condition and needs are collected.

Initial Assessment

• Home Visit: A nurse conducts a comprehensive assessment of the patient's medical history, current status, and family involvement.

 Care Plan Development

• Individualized Care Plan: The interdisciplinary team develops a tailored care plan based on the assessment, with clearly defined goals.

Communication

• Family Meetings: Regular meetings to discuss care goals and progress.
• Ongoing Updates: Continuous communication for addressing concerns.

Implementation of Care

• Coordination of Services: Medical care, pain management, and emotional support provided as needed.
• Emotional and Spiritual Support: Counseling services for patients and families.

Ongoing Support

• 24/7 Availability: Care teams accessible around the clock.
• Volunteer Support: Companionship and respite for caregivers.

Bereavement Support

• Grief Counseling: Support services offered after the patient’s passing, with follow-up check-ins.

As a hospice patient, you have several rights, including:

• The right to be fully informed of your care plan, treatment options, and changes in your condition.
• The right to accept or refuse any treatments.
• The right to have your privacy and confidentiality protected, especially regarding your personal health information (PHI).
• The right to receive care that prioritizes your comfort, dignity, and preferences.
• The right to receive services free from discrimination based on race, ethnicity, gender, age, or any other factor.

At Karemore Hospice, we ensure that all patients receive the highest standard of care and respect for their rights.

Hospice care is designed for patients with a terminal illness and a life expectancy of six months or less. However, patients can continue to receive care as long as their physician certifies that their condition remains terminal. If a patient’s condition improves or stabilizes, hospice care can be discontinued, and they can be re-admitted if their condition worsens later. Our team reassesses patient eligibility periodically to ensure continued care if needed.

If a hospice patient’s condition improves significantly, to the point where curative treatment or extended life expectancy becomes an option, the patient may be discharged from hospice care. Discharge does not mean that care is over—it simply means that hospice services are no longer required. Patients who improve but later experience a decline in health can always re-enroll in hospice care. Karemore Hospice will support you through any transition and ensure a smooth change in your care plan.

Yes! Karemore Hospice provides hospice care in the comfort of your own home, a nursing facility, or another long-term care setting, depending on your preferences. Our team of nurses, aides, social workers, and chaplains can visit regularly to ensure comfort and support, without the need to move into a healthcare facility. In-home hospice care allows patients to remain in familiar surroundings, which often contributes to emotional well-being.